This privacy notice discloses the privacy practices for KOOL Therapy, a product of CRYO Dressing, Inc. This privacy notice applies solely to information collected through this website and our rental services. It will notify you of the following:
- What personally identifiable information is collected from you through the website, how it is used, and with whom it may be shared.
- What choices are available to you regarding the use of your data.
- The security procedures in place to protect the misuse of your information.
- How you can correct any inaccuracies in the information.
Information Collection, Use, and Sharing
We are the sole owners of the information collected on this site. We only collect information that you voluntarily provide through rental inquiries, agreements, payments, or direct contact with us.
The information we may collect includes:
- Contact information such as name, email address, and phone number.
- Shipping and billing address.
- Rental and delivery details.
- Payment information (processed securely through third-party providers such as Stripe; we do not store full card details).
- Customer service communications.
We will use your information to fulfill your rental request, process payments, coordinate shipping, send confirmations and receipts, and provide customer support.
We do not sell or rent your information to anyone. We may share your information with trusted third parties only as necessary to operate our services, including payment processors (such as Stripe), shipping providers (such as FedEx or UPS), and communication tools used to support your rental.
Unless you request otherwise, we may contact you via email in the future regarding your rental, updates to our services, or changes to this privacy policy.
Your Access to and Control Over Information
You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us via the email address below:
- See what data we have about you, if any.
- Change or correct any data we have about you.
- Request that we delete any data we have about you.
- Express any concern you have about our use of your data.
Security
We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline.
Payment transactions are encrypted and processed securely through third-party providers. We do not store full credit card information on our servers.
Only employees who need the information to perform a specific job (for example, customer service or order fulfillment) are granted access to personally identifiable information. The systems used to store and process data are maintained in secure environments.
Medical Information
KOOL Therapy does not collect or store detailed medical records. Any information related to treatment or recovery is used only to support rental fulfillment and customer service.
If you feel that we are not abiding by this privacy policy, you should contact us immediately via email.