These Terms of Service govern your use of the KOOL Therapy website and rental services provided by CRYO Dressing, Inc. By accessing this website or using our services, you agree to these terms.
Website Use
This website is intended to provide information about KOOL Therapy products and services, including rental-related information and customer support. We may update, modify, suspend, or remove portions of the website or services at any time without notice.
Eligibility
To submit a rental request, complete an agreement, or make a payment through this website, you must be at least 18 years of age and authorized to use the payment method submitted.
Accuracy of Information
You agree to provide current, complete, and accurate information when submitting rental inquiries, agreements, payment details, shipping information, or support requests. KOOL Therapy is not responsible for delays, failed deliveries, or other issues caused by inaccurate or incomplete information submitted by the customer.
Rental Services
KOOL Therapy units made available through this website are provided on a rental basis. Standard rental timing, return requirements, and related obligations may be described on the website, in the rental agreement, or in related rental terms presented during checkout.
Submission of a rental inquiry does not guarantee acceptance of a rental request. Rentals are subject to review, availability, payment completion, and confirmation by KOOL Therapy.
Payment
Payments are processed securely through third-party payment providers such as Stripe. By submitting payment, you authorize KOOL Therapy to charge the total amount due for your rental and any applicable related charges permitted under the rental terms.
We do not store full payment card information on our own servers. Payment processing is subject to the applicable third-party processor’s terms and privacy practices.
Electronic Agreements and Signatures
By completing the rental process, you agree to the use of electronic records, electronic communications, and electronic signatures. You acknowledge that your electronic signature is legally binding to the same extent as a handwritten signature, as permitted by applicable law.
Medical Use Disclaimer
KOOL Therapy products are intended to provide cooling comfort support as part of post-operative or recovery care. They are not intended to diagnose, treat, cure, or prevent any disease or medical condition.
Nothing on this website constitutes medical advice. Customers should follow the guidance of their physician or healthcare provider when using the device.
User Responsibility
The customer is responsible for using the equipment only as directed, in accordance with any instructions provided by KOOL Therapy and any guidance provided by the customer’s healthcare provider. Improper use may reduce effectiveness or result in injury.
No Guarantee of Medical Outcome
KOOL Therapy makes no guarantees regarding recovery outcomes, comfort levels, or medical results. Individual results may vary depending on the user, condition, duration of use, and other medical circumstances.
Intellectual Property
All content on this website, including text, graphics, logos, images, page layouts, and other materials, is the property of CRYO Dressing, Inc. or its licensors and is protected by applicable intellectual property laws. You may not reproduce, distribute, modify, republish, or exploit website content without prior written permission.
Prohibited Conduct
You must not misuse this website. You must not attempt unauthorized access, interfere with its operation, distribute malicious code, or use the website in any way that could damage the website, its services, or other users.
Third-Party Services and Links
This website may contain links to third-party websites or use third-party services, including payment processors and service providers. KOOL Therapy is not responsible for the content, policies, or practices of third-party websites or services.
Privacy Policy
Our privacy policy, which explains how we collect, use, and protect your information, can be found at Privacy Policy.
Disclaimer of Warranties
This website and its content are provided on an “as is” and “as available” basis. To the fullest extent permitted by law, KOOL Therapy disclaims all warranties, express or implied, regarding the website, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
Limitation of Liability
To the fullest extent permitted by law, KOOL Therapy and CRYO Dressing, Inc. shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or related to your use of the website, rental services, payment processing, delivery timing, inability to use the equipment, or reliance on website content.
Indemnification
You agree to indemnify and hold harmless CRYO Dressing, Inc., KOOL Therapy, and their officers, employees, agents, and affiliates from claims, liabilities, damages, losses, and expenses arising from your misuse of the website, violation of these Terms of Service, or improper use of the rented equipment.
Changes to These Terms
We may update these Terms of Service from time to time. Any revised version will become effective when posted on this page unless otherwise stated.
Governing Law
These Terms of Service shall be governed by and construed in accordance with the laws of the applicable state in which CRYO Dressing, Inc. operates, without regard to conflict of law principles.
Contact
If you have questions about these Terms of Service, please contact us at customerservice@cryodressing.com.